Privacy Policy

Metro Denver Locksmith ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services or contacting us, you agree to this policy.

Information We Collect

• Contact information you provide when you call, text, or request service — such as your name, phone number, email, and service address.
• Service details related to the locksmith work you request (e.g., vehicle, lock type, job location).
• Communications between you and our dispatchers or technicians, including SMS messages.
• Website usage data such as pages viewed, browser type, and approximate location, collected through standard web technologies.

How We Use Your Information

• To schedule, dispatch, and complete the locksmith services you request.
• To send appointment confirmations, technician dispatch notifications, arrival updates, and job-completion messages.
• To respond to questions, provide quotes, and follow up on completed work.
• To improve our services, train our team, and ensure quality.
• To comply with legal obligations.

SMS / Text Messaging

When you provide your phone number to request locksmith services, you consent to receive SMS messages from Metro Denver Locksmith regarding your service request — including technician dispatch notifications, estimated arrival times, appointment confirmations, and job-completion updates.

• Message frequency varies based on your service activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out at any time by replying STOP to any message.
• Help is available by replying HELP or by calling (720) 580-6570.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties for marketing.

How We Share Information

We share information only as needed to deliver our services, including with:

• Our technicians and dispatchers fulfilling your service request.
• Service providers that support our business operations (e.g., communications platforms such as our SMS provider) under confidentiality obligations.
• Authorities when required by law, subpoena, or to protect our rights, property, or safety.

Data Retention

We retain customer information for as long as needed to provide services, resolve disputes, comply with legal obligations, and maintain business records.

Your Choices

• You may opt out of SMS messages at any time by replying STOP.
• You may request access to, correction of, or deletion of your personal information by contacting us.

Security

We use reasonable administrative, technical, and physical safeguards to protect customer information. No method of transmission over the internet is 100% secure, however.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision.

Contact Us

Metro Denver Locksmith
Denver, CO
Phone: (720) 580-6570
Email: info@metrodenverlocksmith.com